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The Ministry of Rural Development, Andhra Pradesh has established this call centre with the objective of integrating the grievance redressal process through the effective use of information and communication technology. The ultimate goal of is to create a one-stop public grievance handling and resolution system characterized by high efficiency of resolution and real time reporting. Beneficiary satisfaction is the key driving force for this innovation.The Department of Rural Development has a vision to develop the call centre into a complete information system in due course.

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Key Metrics
No Of Calls Registered Today 41
No Of Grievance Redressed Today 22
Total Calls Recorded 52915
Total Enquired Calls(From Sep 2011) 299749
Total OutBound Calls(From Jul 2012) 2481
Total Calls 355145
No Of Calls Enquired On 18 Sep 2014 298
Highest Number of Calls
NREGS 19095
Pending Complaints Dashboard
Districts SSP AH&I NREGS
Visakhapatnam 5 0 4
East Godavari 4 0 0
Chittoor 10 1 29
Kurnool 23 1 28
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