Call us @ 1800-200-4455 or            155321

Public Grievance and Redressal System

Department of Rural Development, Government of Andhra Pradesh
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About RDCallCentre

The Ministry of Rural Development, Andhra Pradesh has established this call centre with an objective of integrating the grievance redressal process through an effective use of Information and Communication Technology.The ultimate goal is to create a one-stop public grievance handling and resolution system, characterized by high efficiency of resolution and real time reporting. Beneficiary satisfaction is the key driving force for this innovation. The Department of Rural Development has a vision to develop the call centre into a complete information system in due course.

PGRS Steps

Step1Web

Portal is used to register and track the grievances regarding government schemes by beneficiaries and government officials.

Step2Beneficiary

Beneficiaries can avail toll free number service for their grievance/information pertaining to various government schemes.

Step3Voice

Using 18002004455 & 155321 toll free numbers services to register grievances and get information pertaining various government schemes

Step4Form

Avail Online Submission form to register the grievance.

 
Key Metrics
No of Calls Registered Today 0
No of Grievance Redressed Today 0
Total Calls Recorded 60170
Total Enquired Calls(From Sep 2011) 328073
Total outBound Calls(From Jul 2012) 2481
Total Calls 390724
No of Calls Enquired On 31 Jan 2015 222
Highest Number of Calls
Disability 23792
Pending Complaints Dashboard
Districts SSP AH&I NREGS
Visakhapatnam 3 0 0
East Godavari 40 1 0
Chittoor 21 0 0
Kurnool 50 0 0
Click to view pending complaints