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The Ministry of Rural Development, Andhra Pradesh has established this call centre with an objective of integrating the grievance redressal process through an effective use of Information and Communication Technology.The ultimate goal is to create a one-stop public grievance handling and resolution system, characterized by high efficiency of resolution and real time reporting. Beneficiary satisfaction is the key driving force for this innovation. The Department of Rural Development has a vision to develop the call centre into a complete information system in due course.

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Key Metrics
No of Calls Registered Today 22
No of Grievance Redressed Today 8
Total Calls Recorded 53374
Total Enquired Calls(From Sep 2011) 303876
Total outBound Calls(From Jul 2012) 2481
Total Calls 359731
No of Calls Enquired On 01 Oct 2014 238
Highest Number of Calls
NREGS 19235
Pending Complaints Dashboard
Districts SSP AH&I NREGS
Visakhapatnam 7 4 6
East Godavari 15 1 0
Chittoor 13 1 32
Kurnool 24 0 28
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